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Frequent Ask Questions:
Are signals able to cross walls and other obstacles?
Yes, they are. Microwave signals can cross walls but this transmission is
not 100% guaranteed. It depends on the thickness and building material
of the walls. Most walls pose no problem for our cameras/transmitters to
send microwave signals. Nevertheless, walls made of metal frames or
built with thick blocks can weaken transmissions signals considerably.
Can you add another camera or monitor?
Yes. Additional cameras and monitors can be purchased from our
accessories section, or contact us. Most of our receivers support up to 4
cameras, and most of our cameras have 4 channels. Please refer to the
product specification for detail.
How do you view two rooms?
Make sure each room's transmitter (Camera) is set to different channel
(1-4). You can then switch back and forth between rooms by switching
the channels on the receiver (Monitor).
How do I get the best range when using wireless video?
Here are some tips:
Place the transmitter where there are the fewest obstructions between it
and the receiver.
Place the monitor/receiver higher than the camera/transmitter.
Try making adjustments to the locations of the camera/transmitter and
monitor/receiver. Moving the location in any direction by only a few feet
will often improve the reception.
Will 2.4GHz telephone system interference my monitor?
This device, as well as all other wireless devices, may be subject to
interference. Interference may be caused by cell phones, Bluetooth
headsets, Wi-Fi routers, power lines and other various electrical
equipment, etc. However, because most of our recievers/monitors have
3-4 channels, you can try changing the channels on both the monitor
and the camera to different channels, (CH1-4), but make sure monitor
and camera are on the same channel. Many 2.4GHz wireless cameras
and transmitters do get interference from 2.4GHz telephones. There is
no telling what problem may occur because of all the telephone
manufacturers and the different telephones. The older 2.4GHz
telephones occupy the entire 2.4GHz range. The newer 2.4GHz Digital
Spectrum telephones do not seem to cause interference. If you have a
2.4GHz phone system or any other 2.4GHz system in your home or
office and cannot get good video reception, then unplug the power to
your phone etc to determine if that is the problem.
Why are there so many interferences when the camera or
transmitter is moved?
Even if the camera/transmitter is placed a few meters away from the
monitor/receiver, it is frequent to experience some interferences if for
instance we move the camera/transmitter sharply as we walk. These
interferences are caused by the signals' high-directionality.
Why Daisy night light does not respond to touch switch on/off?
When Daisy head is over turned (left/right), the 'soft-touch' might become
less sensitive because the connection might get loose. You can touch the
very top of the Daisy and it should work (see picture). Or you slightly
adjust the Daisy head's direction (left or right) to get the connection back.
Momentarily unplugging the power cord might do the trick as well.
How do you charge the battery on the Handheld/Camera unit?
If your model's hand-held or camera comes with a rechargeable battery,
plug in the A/C adaptor while it's connected to the hand-held/camera
unit and let it charge to restore the battery power. Please make sure its
polarities (+,-) match. Some Daisy monitors might not have a charge
light, as some manuals might indicate.
Will your product support European standard?
Please refer our International Page.
Will your ship to Canada and other country?
Please refer our International Page.
FOLLOWING ARE ONLY APPLY FOR USB CAMERA SERIES
Screen video/image is jumping up and down?
You need to set the correct Device Video Input Format NTSC. Do the
following:
* Select Device tab in the Setup dialog box.
* On the menu bar, select Setup > Option > Device tab
* In the Video Input Standard drop-down menu, select the video output
format. -> SELECT NTSC
How to record at certain time or only when motion detected?
On the Menu bar, select Record, then Schedule Setting. The Schedule
dialog box appears. Further details please refer to Schedule Events in
InterVideo WinDVR help file.
QUESTIONS FOR BACKUP CAMERA SERIES
Click to go to backup camera demo testing page
What is the warranty of your product?
All our product carry warranty 30 days from us. 90 days from the factory.
We help to arrange all defect exchange within warranty coverage.
Are signals able to cross walls and other obstacles?
Yes, they are. Microwave signals can cross walls but this transmission is
not 100% guaranteed. It depends on the thickness and building material
of the walls. Most walls pose no problem for our cameras/transmitters to
send microwave signals. Nevertheless, walls made of metal frames or
built with thick blocks can weaken transmissions signals considerably.
Can you add another camera or monitor?
Yes. Additional cameras and monitors can be purchased from our
accessories section, or contact us. Most of our receivers support up to 4
cameras, and most of our cameras have 4 channels. Please refer to the
product specification for detail.
How do you view two rooms?
Make sure each room's transmitter (Camera) is set to different channel
(1-4). You can then switch back and forth between rooms by switching
the channels on the receiver (Monitor).
How do I get the best range when using wireless video?
Here are some tips:
Place the transmitter where there are the fewest obstructions between it
and the receiver.
Place the monitor/receiver higher than the camera/transmitter.
Try making adjustments to the locations of the camera/transmitter and
monitor/receiver. Moving the location in any direction by only a few feet
will often improve the reception.
Will 2.4GHz telephone system interference my monitor?
This device, as well as all other wireless devices, may be subject to
interference. Interference may be caused by cell phones, Bluetooth
headsets, Wi-Fi routers, power lines and other various electrical
equipment, etc. However, because most of our recievers/monitors have
3-4 channels, you can try changing the channels on both the monitor
and the camera to different channels, (CH1-4), but make sure monitor
and camera are on the same channel. Many 2.4GHz wireless cameras
and transmitters do get interference from 2.4GHz telephones. There is
no telling what problem may occur because of all the telephone
manufacturers and the different telephones. The older 2.4GHz
telephones occupy the entire 2.4GHz range. The newer 2.4GHz Digital
Spectrum telephones do not seem to cause interference. If you have a
2.4GHz phone system or any other 2.4GHz system in your home or
office and cannot get good video reception, then unplug the power to
your phone etc to determine if that is the problem.
Why are there so many interferences when the camera or
transmitter is moved?
Even if the camera/transmitter is placed a few meters away from the
monitor/receiver, it is frequent to experience some interferences if for
instance we move the camera/transmitter sharply as we walk. These
interferences are caused by the signals' high-directionality.
Why Daisy night light does not respond to touch switch on/off?
When Daisy head is over turned (left/right), the 'soft-touch' might become
less sensitive because the connection might get loose. You can touch the
very top of the Daisy and it should work (see picture). Or you slightly
adjust the Daisy head's direction (left or right) to get the connection back.
Momentarily unplugging the power cord might do the trick as well.
How do you charge the battery on the Handheld/Camera unit?
If your model's hand-held or camera comes with a rechargeable battery,
plug in the A/C adaptor while it's connected to the hand-held/camera
unit and let it charge to restore the battery power. Please make sure its
polarities (+,-) match. Some Daisy monitors might not have a charge
light, as some manuals might indicate.
Will your product support European standard?
Please refer our International Page.
Will your ship to Canada and other country?
Please refer our International Page.
FOLLOWING ARE ONLY APPLY FOR USB CAMERA SERIES
Screen video/image is jumping up and down?
You need to set the correct Device Video Input Format NTSC. Do the
following:
* Select Device tab in the Setup dialog box.
* On the menu bar, select Setup > Option > Device tab
* In the Video Input Standard drop-down menu, select the video output
format. -> SELECT NTSC
How to record at certain time or only when motion detected?
On the Menu bar, select Record, then Schedule Setting. The Schedule
dialog box appears. Further details please refer to Schedule Events in
InterVideo WinDVR help file.
QUESTIONS FOR BACKUP CAMERA SERIES
Click to go to backup camera demo testing page
What is the warranty of your product?
All our product carry warranty 30 days from us. 90 days from the factory.
We help to arrange all defect exchange within warranty coverage.
